Hundreds of studies demonstrate customer-centric businesses are more profitable than those that are internally focused. The question for leaders therefore is: How customer-centric are we as a leadership team and how can we improve?
introducing the mri-cx pulse
The Market Responsiveness Index - Customer Experience Pulse
The MRI-CX Pulse benchmarks businesses in a competitive environment. It is an online survey of 40 questions covering 8 factors. The tool is implemented with up to 10 participants to compare their level of customer-centric culture with the best organizations from around the world. Results are presented in percentiles on a circumplex similar to the examples below:
what are your benefits?
Discover your leadership team's level of customer-centric culture versus the best in the world.
Understand your customer-centricity strengths and weaknesses.
Use the result to inform strategic conversations about which capabilities need to be improved in order to compete more successfully.
how is it measured?
Customer-centric behaviors are rated and benchmarked against a global database of more than 300 organizations, including some of the most customer-centric organizations such as:
claim your free pilot now! Special offer for a limited time.
The first 5 customers to contact us using the code "CXPulse" receive a FREEMRI-CX Pulse for up to 10 leaders worth €1.300 or $1,500!